Switched Login Credentials
Please remind proctors and students to confirm that the correct student's name appears on the verification screen. If a student sees that it is not their name, they should immediately notify the proctor to confirm the error. The student will need to log out and the proctor must provide the student with the correct credentials.
If a student has started testing and the proctor becomes aware that the student is using another student’s credentials, please have the proctor ask the student to pause testing, then reach out to NWEA Customer Support (Phone: 1-866-997-0695; Chat: Available via the Nextera Admin Help page; Email: NYTesting@nwea.org ) or NYSED (Email: cbtsupport@nysed.gov) as soon as possible.