CBT Reminder - Switched Login Credentials

Switched Login Credentials


Please remind proctors and students to check the name on the verification screen before they start testing to make sure it’s the correct student. If a student checks the screen and sees that it is not their name, they should immediately notify the proctor to confirm the error. Then, the student will need to log out and the proctor must provide the student with the correct credentials.


If a student has started testing and you become aware that they are using another student’s credentials, please have the student pause testing and reach out to NWEA Customer Support (Phone: 1-866-997-0695;  Chat: Available via the Nextera Admin Help page; Email: NYTesting@nwea.org ) or NYSED (Email: cbtsupport@nysed.gov) as soon as possible.

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