Best Practice: reboot testing devices that are having difficulty accessing or submitting the test

We have heard reports from various schools this morning that a couple of students in the school may be experiencing difficulties with logging in, downloading the test, or submitting the test. When you find that only a couple of students are experiencing this issue, then the computer or iPad may need to be rebooted/refreshed.

The first step that a school should take is to try to reboot the testing device. We have heard from the schools that have gone through this rebooting process that the issue is resolved. 

If rebooting does not correct the issue, then please contact Questar customer support: 

Contact Questar:
Phone: 866-997-0695

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