What if my student submits CBT test answers as a mistake? Can we unlock the submitted test?

Test Coordinators cannot unlock a submitted test on Nextera Admin. A student is asked multiple times to confirm that he/she is ready to submit a test on the test delivery system, but, if, by chance, a student continues to click “Submit” and this is a mistake, then the school must contact NWEA directly at 1-866-997-0695 or email NYTesting@nwea.org. In order for NWEA to reactivate the student's test, please have their NYSSIS ID, content area, and session ready to share with customer support.

Proctors should help to advise students about submitting tests.   

Related Articles:

• Contacting NWEA and NYSED during Operational CBT
• How do I contact NWEA?
• Teacher's Directions for Computer-Based Testing (CBT)
• School Administrator's Manual (SAM)
• Testing Accommodations for Students with Disabilities Manual