Contacting Questar and NYSED during Operational CBT

During operational CBT, schools should be contacting their Regional Information Center (RIC) and Big 5 City School District testing departments as a first step if they need help with testing. The regional testing departments will be able to advise if you need to contact Questar or NYSED as a next step.

The following provides helpful contact information for you during operational CBT:

Questar Customer Service:
Phone: 866-997-0695
Email: NY.3-8.help@questarai.com 

CBT Support:
Phone: 518-474-7965
Email: cbtsupport@nysed.gov 
Website: https://cbtsupport.nysed.gov/ 

Office of State Assessment:
Phone: 518-474-5902
Email: emscassessinfo@nysed.gov 
Website: http://www.p12.nysed.gov/assessment/

 

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