During operational CBT, schools should be contacting their Regional Information Center (RIC) and Big 5 City School District testing departments as a first step if they need help with testing. The regional testing departments will be able to advise if you need to contact NWEA or NYSED as a next step.
The following provides helpful contact information for you during operational CBT:
Questar Customer Service:
Phone: 866-997-0695
Email: NYTesting@nwea.org
CBT Support:
Phone: 518-474-8220
Email: cbtsupport@nysed.gov
Website: https://cbtsupport.nysed.gov/
Office of State Assessment:
Phone: 518-474-5902
Email: emscassessinfo@nysed.gov
Website: http://www.p12.nysed.gov/assessment/
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