The first step when a student encounters an issue when testing on computer is to try to reboot the testing device. Instruct the student to pause the test session, reboot the computer, and then have the Proctor assist the student with logging back into the test session with the Proctor PIN.
If rebooting does not correct the issue, then please contact Questar customer support:
- Best Practices: Computer-Based Testing "Tech Tips"
- Where do we locate the Proctor PIN for CBT?
- School Administrator's Manual (SAM)