RICS, CBT Support, and NWEA customer service are available year-round for schools who require assistance with Grades 3-8 computer-based testing. During operational CBT, as a first step, schools should be contacting their Regional Information Center (RIC) or Big 5 City School District testing departments for support with testing. Your RIC or district contact will be able to advise if you need to contact NWEA or NYSED as a next step.
Contact information and customer service hours for NWEA, are listed below. Please note that hours for NWEA CS during the summer into September will vary from during the school year to reflect peak times. We have also shared contact information for NYSED below.
NWEA Customer Service:
Phone: 886-997-0695
Email: NYTesting@nwea.org
School Year Hours (October 1 through June 6)
7 AM to 6 PM ET
Summer Hours (June 7 through September 30)
8 AM to 5 PM ET
CBT Support:
Phone: 518-474-8220
Email: cbtsupport@nysed.gov
Website: https://cbtsupport.nysed.gov/
Office of State Assessment:
Phone: 518-474-5902
Email: emscassessinfo@nysed.gov
Website: https://www.p12.nysed.gov/assessment/
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