RICS, CBT support, and NWEA Customer Support are available year-round for schools that require assistance with Grades 3-8 computer-based testing. During operational CBT, as a first step, schools should contact their Regional Information Center (RIC) or Big 5 City School District testing departments for support. Your RIC or district contact can advise if you need to contact NWEA or NYSED as a next step.
Contact information and customer service hours for NWEA, are listed below. Please note that their customer service hours from June 7 through Septmeber 30 are different from the school year to reflect peak times. We have also shared contact information for NYSED below.
NWEA Customer Service:
Phone: 866-997-0695
Email: NYTesting@nwea.org
School Year Hours (October 1 through June 6)
7 AM to 6 PM ET
Summer Hours (June 7 through September 30)
8 AM to 5 PM ET
CBT Support:
Phone: 518-474-8220
Email: cbtsupport@nysed.gov
Website: https://cbtsupport.nysed.gov/
Office of State Assessment:
Phone: 518-474-5902
Email: emscassessinfo@nysed.gov
Website: https://www.nysed.gov/state-assessment
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